Chatbase
Trainable website chatbot- Range
- $0 to $400/mo when billed annually; Enterprise is custom
- Entry paid
- Hobby is $32/mo when billed annually
- Check
- Message credits, AI agents, source limits, actions, seats, and add-ons
Desk-reviewed comparison
Chatbase vs ChatBot.com: website answers or support workspace?
Chatbase is the better first check when your chatbot needs controlled answers from your own sources. ChatBot.com is the better first check when the job is a broader support workflow with inbox, tickets, and handoff.
Short answer
Choose Chatbase first if your website chatbot needs controlled sources: pages, files, snippets, Q&A, Notion, selected support sources, and room for actions later. Choose ChatBot.com first if the bigger problem is support operations: AI agents, shared inbox, tickets, workflows, visitor tracking, reporting, and human handoff through the Text ecosystem.
The practical split is simple: Chatbase starts with the knowledge the agent can trust. ChatBot.com starts with the support workflow around the agent.
Pricing snapshot
What each tool costs before the feature comparison.
Use the dated range and pricing unit as the first filter, then compare source control, support workspace depth, and handoff fit. Current as of 2026-05-25
ChatBot.com
AI support workspace- Range
- $19-$79/user/mo when billed annually; Enterprise is custom
- Entry paid
- Essential is $19/user/mo annually, or $25/user/mo monthly
- Check
- Per-user pricing plus included AI agents, AI resolutions, API calls, and workflow allowances
Quick comparison
Decision point Chatbase ChatBot.com
Best early fit
A website AI agent that answers from your own pages, files, snippets, Q&A, Notion, or selected support sources.
A broader ChatBot by Text workspace for AI agents, shared inbox, ticketing, workflows, and LiveChat handoff.
Testing status
Desk-reviewed, with one narrow ChatbotEdge controlled-source test that supports only scoped answer-quality notes.
Desk-reviewed from official pricing, WordPress, AI Knowledge, LiveChat, workflow, and Shopify sources.
Pricing signal
Hobby is listed at $32/month billed annually; Standard is $120/month billed annually; Pro is $400/month billed annually.
Essential is listed at $19/user/month billed annually or $25/user/month monthly; Growth is $79/user/month annually or $99/user/month monthly.
Where to be careful
Message credits, AI Actions, training size, seats, add-ons, API access, and help desk features change by plan.
Per-user pricing, AI resolutions, automatic 50-resolution refills, workflows, and support-workspace scope change the real cost.
Buyer fit
Start with the job, then compare tools.
Chatbase
Check ChatbaseBest for
- Small teams that want a website AI agent with careful source control.
- Sites with docs, files, sitemaps, Q&A, Notion pages, or selected support sources to keep organized.
- Buyers who expect to add actions, API access, help-desk escalation, or broader deployment later.
Not for
- Teams that mainly want a shared inbox and support operations workspace.
- WooCommerce stores that need proven native product, cart, refund, checkout, or account workflows.
- Buyers who want the simplest possible website widget without source-management decisions.
ChatBot.com
Visit ChatBot.comBest for
- Teams comparing ChatBot.com / ChatBot by Text as a full support workspace, not just a website bot.
- Support teams that care about AI agents, shared inbox, tickets, workflows, LiveChat handoff, and reporting.
- WordPress buyers who want documented widget deployment alongside broader customer-service tooling.
Not for
- Very small sites that only need a simple FAQ assistant.
- Buyers who do not want per-user pricing or AI-resolution refill exposure.
- WooCommerce stores treating Shopify-specific ecommerce features as proof of WooCommerce behavior.
Decision matrix
Buyer job First check Why Caveat
Controlled website answers
Chatbase
Chatbase is organized around source control: files, snippets, website crawling, sitemaps, Q&A, Notion, and eligible ticket sources.
The narrow source-quality test is not a full product test.
Support workspace operations
ChatBot.com
ChatBot by Text includes AI agents, shared inbox and ticketing, workflows, visitor tracking, API calls, AI Copilot, and reporting.
That may be more workspace than a small static website needs.
WordPress widget deployment
Tie
Both vendors document a WordPress setup path.
ChatbotEdge has not completed hands-on WordPress plugin setup timing for either tool.
Human handoff
Depends
Chatbase can escalate through connected help-desk tools. ChatBot.com leans into LiveChat and the broader Text support stack.
Handoff quality still depends on integration setup and available staff.
WooCommerce-native support
Neither yet
The sources checked for this page show Shopify material for both tools, but no official WooCommerce-native proof for either product.
Do not treat Shopify product, coupon, or order-status docs as WooCommerce evidence.
Pricing
Compare pricing units, not headline plans.
Pricing was reviewed on May 25, 2026. Chatbase pricing revolves around message credits, source size, AI Actions, seats, and add-ons. ChatBot.com pricing is per user, with AI resolutions and workspace allowances shaping the real plan fit.
Entry paid plan
Hobby: $32/month, billed annually.
Essential: $19/user/month billed annually, or $25/user/month billed monthly.
Next plan
Standard: $120/month, billed annually.
Growth: $79/user/month billed annually, or $99/user/month billed monthly.
Higher plan
Pro: $400/month, billed annually. Enterprise is contact sales.
Enterprise is custom.
Usage unit
Message credits, AI Actions, training content size, agents, workspace seats, and add-ons.
Users, AI agents, AI resolutions, API calls, workflows, live visitors, and campaigns.
Cost watch
Auto-recharge credits, extra agents, branding removal, API access, and help desk features need a plan check.
Additional 50 AI-resolution packages are listed at $49.50 and can be added automatically when the limit is reached.
Fair comparison question
How much content, how many answers, and which action or integration limits will the agent need?
How many users, resolved AI conversations, workflows, and support seats does the team actually need?
Capabilities
Where does the work go next?
Both products can sit on a website and answer questions. The difference is what happens after the answer: source control and agent actions, or support operations and human handoff.
Capability Chatbase ChatBot.com What to notice
Website training
yes
yes
Chatbase is more clearly centered on source management. ChatBot.com can use knowledge sources, but the surrounding product is built for support operations.
Files/docs
yes
partial
Chatbase documents files and snippets directly. ChatBot.com documents websites, articles, KnowledgeBase, Zendesk, and Training behavior.
WordPress
yes
yes
Both have documented WordPress paths; neither has a current ChatbotEdge install-friction test.
Human handoff
partial
partial
Chatbase handoff is integration-led through help-desk escalation. ChatBot.com leans on LiveChat and Text workspace context.
Support inbox
partial
partial
ChatBot.com has the stronger shared-inbox and ticketing workspace story. Chatbase is stronger when source control is the main job.
Woo products
unknown
unknown
No WooCommerce-native proof was found for either tool in the sources checked for this page.
Knowledge sources
Chatbase has the clearer source-control story for websites with docs, files, snippets, sitemaps, Q&A, Notion, or eligible support-ticket sources. ChatBot.com also uses knowledge sources, but its public product is broader than source training alone. If the first decision is source coverage rather than workspace fit, use which AI chatbots can answer from your website.
Support handoff
Chatbase can escalate through connected help-desk tools. ChatBot.com has a stronger support-workspace story because LiveChat handoff, shared inbox, tickets, workflows, and reporting are part of the current Text framing.
WooCommerce limits
The sources checked for this page found Shopify-specific ecommerce docs for both products, but no official WooCommerce-native proof. For WooCommerce, treat both as website or support tools until a store-specific test proves more.
Where this comparison is still limited
Chatbase has a narrow controlled-source test in our testing notes, but that does not prove WordPress setup, WooCommerce behavior, API actions, help-desk escalation, or production support quality. ChatBot.com still needs a hands-on setup and answer-quality pass.
Before treating either as a final choice, test the same site content, the same buyer questions, the same handoff path, and the same pricing assumptions.
Evidence used
This page is based on official product pages and docs captured for the comparison evidence packet. Recheck pricing and product claims before treating this as a final buying recommendation.