Chatbase
Trainable website chatbot- Range
- $0 to $400/mo when billed annually; Enterprise is custom
- Entry paid
- Hobby is $32/mo when billed annually
- Check
- Message credits, AI agents, source limits, actions, seats, and add-ons
Shopify order-status guide
Order-status chatbots need a higher proof bar than product Q&A.
A bot can answer public product questions from store content. Where-is-my-order support needs verified customer data, live Shopify status, tracking limits, and a human fallback when the order story gets messy.
Short answer
The three strongest official-source candidates in this shortlist are Chatbase, ChatBot.com, and Tidio. Chatbase documents a broad Shopify Actions surface that includes Get Orders. ChatBot.com documents a dedicated Shopify order-status flow. Tidio documents a Shopify order-status Lyro action and Shopify-specific flow/action paths.
The buying trap is assuming the cheapest plan or the nicest product card is enough. For order status, check the verification method, what Shopify data is returned, how missing tracking is handled, and whether the conversation can hand off to support without asking the shopper to repeat everything.
Plan check
Price the support workflow, not just the signup plan.
Order-status automation can depend on actions, AI usage, support seats, and handoff workflow. These pricing snapshots were refreshed from vendor pricing pages for this desk review. Current as of 2026-05-27
ChatBot.com
AI support workspace- Range
- $19-$79/user/mo when billed annually; Enterprise is custom
- Entry paid
- Essential is $19/user/mo annually, or $25/user/mo monthly
- Check
- Per-user pricing plus included AI agents, AI resolutions, API calls, and workflow allowances
Tidio
Website chat and support- Range
- $24.17/mo Starter to $749/mo Plus; Premium is custom
- Entry paid
- Starter from $24.17/mo in the reviewed pricing output
- Check
- Billable conversations, Lyro AI conversations, and Flows visitors reached
Proof levels
Separate product answers from customer-specific order data.
The same store can safely automate product questions while still keeping order lookup, refunds, and account changes behind stricter checks.Product Q&A
Lowest risk
The bot answers public product, shipping, returns, or FAQ questions from approved store content.- Product detail
- Policy answers
- Size guidance
- Shipping FAQ
Order status
Customer-specific data
The bot needs a verified customer/order match and must reflect the status Shopify can actually provide.- Order ID
- Email or postal code
- Fulfillment status
- Tracking link
Account changes
Human-review first
Anything that changes an order, address, refund, payment, or account detail needs stricter permissions and review.- Refunds
- Address edits
- Billing details
- Delivery commitments
Workflow check
A safe order-status answer has four jobs.
The bot should verify the shopper, read Shopify data, explain only what the store knows, and escalate edge cases. If one of those steps is vague in the vendor docs, make it part of your live-store test.
Order-status path
From request to handoff
Use this as the buyer checklist before you offer customers instant order answers.Confirm the customer and order
Look for email, order ID, postal code, phone, or authenticated-session requirements before trusting the result.
Pull live Shopify data
The answer should come from Shopify order data or a connected action, not from a generic policy article.
Show the safest status
Good flows explain fulfillment, payment, tracking, or missing data without inventing delivery timelines.
Hand off edge cases
Delayed, missing, disputed, refunded, or mismatched orders should route to support with enough context.
Shortlist
Which tool to inspect first
All three have official Shopify order-status evidence, but they fit different operating styles.Chatbase
Broad action surfaceShopify Actions and AI agent
Best when
Stores that want one AI agent with documented Shopify actions for products, orders, cart, profile, and billing-address workflows.Check
Get Orders requires authenticated customer context and cannot be proved from the dashboard Action Preview alone.ChatBot.com
Clearest order flowVisual Shopify support flow
Best when
Teams that prefer a configured flow where the bot collects Shopify order ID and postal code, then routes success or failure states explicitly.Check
You still need to build the status filters, failure path, tracking message, and handoff wording around your real Shopify statuses.Tidio
Support workspaceLyro action and support workspace
Best when
Shopify stores that want order-status answers inside a broader live chat, Lyro AI, ticketing, and support-handoff workflow.Check
Verify your actual plan, Lyro usage model, Shopify connection, and whether you are using the Lyro Smart Action, flow node, or legacy action path.Buyer checklist
Do not launch until these questions are answered.
Order-status claims are easy to oversell because the demo path usually shows the happy case. Test the awkward cases before sending real customers into the flow.
| Proof check | What to verify |
|---|---|
| Shopify connection | Does the chatbot need a native Shopify integration, app embed, or API action before order data is available? |
| Customer verification | Does it require email, order ID, postal code, phone, logged-in session, or another secure match? |
| Fulfillment status | Can it show the actual fulfillment state returned by Shopify, including unshipped or partially fulfilled orders? |
| Payment status | Does it distinguish paid, pending, refunded, or failed payment states without giving billing advice? |
| Tracking detail | Can it show tracking URL, carrier, or latest shipping data only when Shopify or the carrier has it? |
| Guest orders | What happens when a shopper is not logged in, used a different email, or mistypes the order number? |
| Missing or delayed orders | Does the bot avoid inventing delivery dates and route the customer to a human path? |
| Support handoff | Can the conversation pass order context to an agent, inbox, or ticket so the shopper does not restart? |
| Privacy boundary | Can you limit what is shown in chat and avoid exposing sensitive account, billing, or customer data? |
Automation boundary
Let the bot answer status, not commit to outcomes the store cannot control.
The first version should reduce repetitive order-status questions while protecting refunds, addresses, payments, and disputed cases.Safe first pass
Collect verification details
Ask for the order ID plus the vendor-required email, postal code, phone, or authenticated-session match.
Return Shopify status
Show the order, fulfillment, payment, and tracking details that Shopify or the connected carrier has available.
Create handoff context
Pass the order number, verification state, latest status, and customer question to a human support path.
Human review
Refunds and disputes
Refund approvals, charge disputes, partial refunds, and fraud signals should stay outside the generic bot path.
Address or delivery changes
Changing shipping details or offering a new delivery date needs stricter checks than displaying current status.
Identity mismatch
If the email, order ID, phone, postal code, or login state does not match, route to support instead of exposing data.
Sources checked
Sources were checked on May 27, 2026. Recheck vendor pages before relying on exact pricing, plan limits, Lyro action access, Chatbase AI Action limits, ChatBot.com AI-resolution limits, or Shopify workflow behavior.
FAQ
Can a Shopify chatbot answer where-is-my-order questions?
Yes, but only when the bot is connected to Shopify order data and can verify the shopper. Treat order-status automation as a customer-specific workflow, not the same thing as public product Q&A.
Which reviewed Shopify chatbot has the clearest order-status proof?
ChatBot.com has the clearest documented visual flow for collecting order ID and postal code. Chatbase has the broadest documented Shopify action surface. Tidio has a documented Shopify order-status Lyro action and flow-node path.
What should stay with a human agent?
Refunds, disputed charges, address changes, delivery commitments, missing-package claims, fraud or identity mismatch, and account changes should be routed to a human review path unless your store has tested a stricter automation workflow.